Frequently Asked Questions
Where does Lucivella deliver?
We currently deliver within the Netherlands only. All orders are shipped directly to your door with free delivery.
How long does delivery take?
Orders are typically delivered within 7-12 business days after dispatch. You’ll receive an email notification once your order is on its way.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the Netherlands.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we can make changes or cancel it. Please contact us as soon as possible at info@lucivella.com
What should I do if I receive the wrong or damaged item?
We’re so sorry for the inconvenience! Please email info@lucivella.com with your order number and photos of the item, and we’ll assist you with a replacement or refund.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards.
Do you accept returns?
You can return your order within 14 days. The costs for the return shipment are at the customer's expense.
Items must be unused and in its original packaging. Please contact info@lucivella.com before sending anything back to receive return instructions.
Are your handbags genuine leather?
Our collections include both vegan leather and premium-quality materials. Each product description specifies the material used.
How can I contact customer support?
Our customer support team is always happy to help! You can reach us via email at info@lucivella.com, and we’ll get back to you within 24–48 hours on business days.